Healthcare Scheduling, Connection Advisor Intermediate, Remote
Hennepin HealthcareMinneapolis, Minnesota, United States
Posted March 30, 2026
Full Time
About the Company
Hennepin Healthcare is an integrated health system headquartered in Minneapolis that operates a 484‑bed Level I trauma center, a comprehensive academic medical center, and a network of primary and specialty clinics across Hennepin County. The organization delivers a broad spectrum of care—from emergency, trauma, and burn services to cardiology, orthopedics, oncology, and psychiatric and addiction medicine—while integrating research, innovation, and community outreach through its research institute, innovation center, and philanthropic foundation. With a focus on patient‑ and family‑centered care, Hennepin Healthcare supports a diverse workforce of 7,300 clinicians and staff who collaborate across inpatient, outpatient, and home‑care settings. Its commitment to evidence‑based practice, continuous learning, and community health distinguishes it as a leader in regional and national healthcare delivery. The system offers career opportunities in diverse roles, fostering professional growth in a collaborative, high‑quality care environment.
Job Description
The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service.
Requirements
- Answers assigned calls for more complex clinics and services
- Prioritizes, screens, and/or redirects calls as needed
- Schedules, cancels and reschedules appointments for patients
- Handles complex scheduling that often requires multiple appointments or with different providers and modalities
- Obtains and accurately captures demographic information and patient’s health insurance information
- Accurately completes multiple types of patient registrations
- Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members
- Recommends and supports change and process improvement initiatives
- Completes training and continuing education courses
- Requests and processes payments for co-pays, pre-pays, and outstanding balances
- Meets all key performance and call quality standards
- Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
- Performs other duties as assigned
Benefits
- Paid Time Off
- Health Insurance
- 401k Matching
