Central Scheduling Manager - REMOTE

The Centralized Scheduling Manager works under the supervision of the RCA, responsible for supervising the Centralized Scheduling staff and its day-to-day functions. The position serves as an example of excellent customer service to patients.

Requirements

• Work cooperatively with Northwest Health Services' leaders, providers, and staff
• Responsible for the Centralized Scheduling day-to-day operations
• Analyze and evaluate Centralized Scheduling data and personnel needs
• Receive phone calls and greet all patients and visitors pleasantly and effectively
• Handle telephone communications, including making patient appointments, making reminder phone calls, answering inquiries, and routing calls as necessary
• Assist with developing and implementing policies and procedures for Centralized Scheduling personnel
• Direct and coordinate work assignments/schedules for all Centralized Scheduling staff
• Train, orient and supervise personnel in policies and specific job duties
• Maintain excellent personal relations and communications with all managers, providers and staff
• Evaluate employees for selection, promotions, transfers, and disciplinary measures
• Interpret and disseminate policies to employees
• Comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996
• Monitor phone system reports to assess key performance indicators
• Ensure patients are being scheduled according to NHS expected standards and processes
• Provide feedback and coaching to the team when necessary
• Manage the central scheduler's timecards, evaluations, and PTO requests
• Audit samples of patient phone calls for quality assurance
• Troubleshot any phone software or report concerns to NHS IT team
• Participate in any necessary Quality Improvement meetings to discuss updates with central scheduling key performance indicators