Global Head of Customer Service (m/f/d)
HeraeusBavaria, Germany
Posted May 22, 2026
Full Time
About the Company
A family-owned global technology group that helps customers to always be one step ahead through innovation-driven work environment, global teamwork, and social and environmental responsibility.
Job Description
Global Head of Customer Service (m/f/d) at Heraeus Covantics responsible for leading international teams, establishing a customer-centric service culture, and optimizing global end-to-end service processes.
Requirements
- Several years of international leadership experience in Customer Service
- Proven track record in operational excellence, process optimization, and KPI-driven performance improvement
- Experience in global transformation, standardization, and digitalization initiatives
Benefits
- Strong compensation package - attractive base salary plus bonus and support for private pension plan
- Modern working time organization - time sovereignty without time recording, focus on results-oriented work
- Regular time off - 30 days annual leave plus up to 6 additional days off (company closures on bridge days and between the years)
- Additional benefits - subsidies for public transport, discounts in many (online) stores, company medical service with comprehensive preventive check-ups, sports facilities and employee canteen with freshly prepared meals every day
