Global Head of Customer Service (m/w/d)
HeraeusBavaria, Germany
Posted May 22, 2026
Full Time
About the Company
Heraeus is a global technology group providing innovative solutions and materials expertise in various industries, committed to making meaningful contributions.
Job Description
Global Head of Customer Service responsible for strategic alignment and development of Customer Service, leading international teams and establishing a high-performance service culture.
Requirements
- Several years of international leadership experience in Customer Service
- Proven successes in operational excellence, process optimization, and KPI-driven performance improvement
- Experience in global transformation, standardization, and digitalization initiatives
Benefits
- Attractive basic salary
- Bonus
- Promotion of private old-age provision
- Modern working time design
- Regular time off
- Public transportation reimbursement
- Discounts in various online shops
- Comprehensive on-site medical service
