Member Experience Officer - Heritage Bank, Chermside Branch

As a Member Experience Officer at People First Bank, you will be responsible for delivering high-quality customer service and assisting customers with their financial needs. This is a flexible part-time position with variable hours ranging from 15 to 32 hours per week.

Requirements

• Assist customers with their transactional needs and enquiries
• Engage in quality in-depth conversations to identify solutions
• Build deep and meaningful relationships with customers
• Support customers with digital services
• Prioritise and complete tasks accurately and efficiently
• Navigate multiple contemporary systems and software programs

Benefits

• Corporate uniform allocation
• ‘Shine’ recognition program
• Inclusive learning and development opportunities
• Diverse pathways for growth and advancement
• Employee rewards and benefits platform
• Employee banking benefits
• Discounted insurance products
• Wellbeing initiatives
• Competitive leave benefits
• Good Squad volunteer leave