Heritage Hotels & Resorts is seeking an Assistant General Manager to join their team. The role is responsible for maintaining a highly visible leadership presence across the property, overseeing day-to-day hotel operations, and providing leadership support to Rooms Division operations. The ideal candidate will have a strong leadership presence, comprehensive understanding of full-service hotel operations, and excellent verbal and written communication skills.
Requirements
- Strong leadership presence with the ability to influence and guide multiple department leaders.
- Comprehensive understanding of full-service hotel operations including Rooms Division, Food & Beverage, Banquets, and Facilities.
- Excellent verbal and written communication skills with the ability to engage effectively with guests, employees, and executive leadership.
- Strong operational decision-making and problem-solving abilities in fast-paced environments.
- Financial acumen including labor management, expense control, forecasting, and revenue awareness.
- Ability to analyze operational data and performance metrics to drive improvements.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Ability to lead cross-functional teams and maintain alignment across departments.
- Commitment to maintaining elevated hospitality standards and guest satisfaction.
- Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred.
- 3+ years of progressive leadership experience within a full-service hotel environment.
- Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities.
- Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred.
- Experience in luxury or upscale hospitality environments strongly preferred.
- Experience managing budgets, labor forecasting, and operational performance metrics required.
- Flexibility to work evenings, weekends, and holidays as business demands require.
Benefits
- Competitive pay
- Comprehensive benefits, including a 25% 401(k) match
- Generous employee discounts across Heritage hotels, restaurants, spa and retail
- Complimentary meals during scheduled shifts
- Free employee parking
- Supportive team culture with opportunities for growth and advancement
- A workplace rooted in New Mexico pride and community values
