Head of Client Universe

The Head of Client Universe is responsible for delivering an exceptional client experience across every touchpoint in the store, leading client experience, after-sales, external relations, and in-store training functions.

Requirements

• Minimum 5 years' experience in luxury retail, client relations, or hospitality, with at least 2 years in a management role
• Proven track record leading client experience or after-sales teams in a premium environment
• Deep understanding of luxury client expectations and service standards
• Strong leadership and interpersonal skills
• Fluency in English required; Arabic or additional languages are an asset

Benefits

• Tuition Reimbursement
• 401k Matching
• Retirement Plan