The Head of Client Universe is responsible for delivering an exceptional client experience across every touchpoint in the store, leading client experience, after-sales, external relations, and in-store training functions.
Requirements
- Minimum 5 years' experience in luxury retail, client relations, or hospitality, with at least 2 years in a management role
- Proven track record leading client experience or after-sales teams in a premium environment
- Deep understanding of luxury client expectations and service standards
- Strong leadership and interpersonal skills
- Fluency in English required; Arabic or additional languages are an asset
Benefits
- Tuition Reimbursement
- 401k Matching
- Retirement Plan