Collections Supervisor

The Collections Supervisor is responsible for leading a team of Collection Specialists to ensure timely recovery of outstanding balances, maintaining compliance with company policies and legal regulations, and driving continuous improvement in collection processes and metrics.

Requirements

• Supervise and provide guidance to direct reports
• Develop and implement effective strategies to ensure timely and accurate payment of outstanding invoices
• Maintain accurate and up-to-date records of all collection activities
• Communicate with customers and business partners to address payment discrepancies, resolve issues, and negotiate terms
• Analyze AR aging reports and proactively identify delinquent receivables, taking appropriate actions to ensure timely resolution
• Collaborate with other departments to streamline internal processes and improve overall AR management
• Stay updated on industry’s best practices, regulations, and legal requirements related to collections, and ensure compliance within the team
• Prepare and present regular reports to management, providing insights into collection performance, trends, and areas for improvement
• Implement and utilize collection software and tools to streamline processes and improve efficiency
• Support cross-functional initiatives with finance, operations, and customer service team
• Effectively handle pressure in a fast-paced environment and prioritize tasks to meet deadlines and business objectives

Benefits

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more