Europe Collections Supervisor

As a Collections Supervisor, you will manage day-to-day collections operations, interact with clients, and continuously improve the collections process. You will also manage your team's portfolio, prioritize debt issues, and provide regular updates to the Management team.

Requirements

• Use a combination of communication tools to contact clients
• Make decisions on next course of action on a client-by-client basis
• Investigate and resolve occurrences of unallocated cash
• Effectively negotiate payment and solutions
• Safeguard long-standing goodwill relationship with internal and external clients
• Analyse/monitor client A/R account balances for past due
• Make client contacts as per collections strategy
• Utilize collections tools and workflow to manage contacts
• Escalate collection issues to field finance managers and business as needed
• Ensure all work is performed in accordance with targets
• Plan and organize work so that Service Level Agreement objectives are realized
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Understand and apply WTW's Billing processes, policies, procedures, and internal control standards
• Actively support the team to ensure that debts are collected on a timely basis
• Interface with other GFS teams to ensure compliance with cross-team responsibilities
• Promote engagement activities to increase team morale
• Develop and retain team members through effective management practices
• Make strong contributions to the productivity of the team
• Work effectively within the team dynamic
• Recognize and communicate potential issues to management as appropriate
• Suggest viable solutions for improvement
• Build an inclusive culture and support the learning opportunities of the team
• Recruit, interview and hire qualified Collections team resources as needed