Member Engagement Consultant
HESTAMelbourne, Victoria, Australia
Posted March 17, 2026
Contract / Temporary
About the Company
HESTA supports the health and community services industry through superannuation and financial services.
Job Description
We are looking for a Member Engagement Consultant to provide phone-based general financial product advice to our valued members, engaging with them about their superannuation & retirement needs and identifying any personal advice requirements they might have.
Requirements
- Proven experience in customer service within the financial services or superannuation sector
- RG146 qualification is essential
- Exceptional communication and problem-solving skills
Benefits
- Additional 6 days of leave at the end of year
- Up to 6 days paid volunteer leave
- Gender neutral paid parental leave of 20 weeks
- Gender Affirmation leave
- Reproductive health and wellbeing leave
- Cultural and Ceremonial leave
- Access to Long Service Leave after 3 years
- Take Annual Leave at half pay
- Purchase up to 2 weeks additional leave
- Up to $5k per year professional development
- Up to 8 days professional development leave
- HESTA scholarships
- Free access to a range of premium learning tools
- Free annual flu shots and skin checks
- Incredible social events throughout the year
- Comprehensive employee assistance program
- 15% super
- Financial planning support
- End of year payment for all Enterprise Agreement-covered employees
- Incentivised Employee Referral Program
- Novated lease options
