Customer Experience Engineer
Hevo DataPune, Maharashtra, India
Posted September 5, 2025
Full Time
About the Company
Hevo Data is an Automated Unified Data Platform that helps companies gain comprehensive insights into their users and customers by integrating data from various sources such as sales CRM, marketing tech, and financial systems. Through services like ETL, data pipelines, and integration with platforms like Amazon Redshift and Google BigQuery, Hevo provides a 360-degree customer view, overcoming the challenge of siloed data.
Job Description
Hevo is seeking a Customer Experience Engineer to resolve customer issues, minimize escalations, and drive a superior customer experience. The role involves collaborating with Product and Engineering, contributing to system improvements, and building knowledge assets. Hevo's mission is to provide simple, intuitive No-code Data Pipeline platform to empower businesses to leverage data.
Requirements
- Strong understanding of Cloud Technologies, Database concepts, and technical troubleshooting.
- Knowledge of Data Warehousing concepts, ETL, REST APIs, Webhooks, etc.
- Knowledge of Java, or any other Object-Oriented Programming Language.
- Excellent troubleshooting and debugging skills to resolve issues in a timely manner.
- Expertise in SQL.
- Experience in Email Support operations and Support processes.
- Ability to create and maintain technical documentation (KB/SOP).
- Experience mentoring a team and enabling growth.
- Excellent communication and articulation skills.
- Attention to detail.
- Curiosity and customer obsession.
- Strong problem diagnosis.
- Ability to research, analyze, and synthesize information.
