Customer Support Engineer, India
Together AISan Francisco, California, United States • India
Posted August 28, 2025
Full Time
About the Company
Together AI is a research-driven AI cloud infrastructure provider offering a purpose-built GPU platform for training and running advanced AI models. Serving leading SaaS companies and pioneering startups, Together AI champions open source AI and decentralized computing, advocating for transparency to drive innovation and societal benefits.
Job Description
Together AI is seeking a Customer Support Engineer to support customers building training, fine-tuning, and inference solutions using their cutting-edge AI platform. The role involves deep technical problem solving, collaboration with product and sales teams, and ensuring excellent customer service. This is a role of growth, offering deep technical impact and fast-paced, innovative work.
Requirements
- 5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
- Strong technical background, with knowledge of AI, ML, GPU technologies
- Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions, networking, container infrastructure, scripting, and programming
- Familiarity with operating storage systems in HPC environments like Vast and Weka
- Strong knowledge of Python, TypeScript, or JavaScript
- Complex technical problem solving and troubleshooting
- Excellent communication and interpersonal skills
- Ability to work cross-functionally with teams
Benefits
- Competitive compensation
- Startup equity
- Health insurance
- Other benefits
- Flexibility in terms of remote work
