Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise (HPE) in Dalian, Liaoning, China. The role involves providing technical and business support to customers, leading customer expectation management, and providing strategic account support.

Requirements

• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
• Some in-depth knowledge of corporate organization and policies
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
• Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge
• Anticipate Customer needs, develop proposed solutions, and build consensus
• Provide Mission Critical customer recommendations to improve processes
• Experienced knowledge of change management process and tools in complex environment
• Advanced skills in project management, communication, analysis, and presentation
• Expertise in area of focus and knowledgeable of future technology directions
• Mission Critical and ITIL certifications

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion