Account Support Manager with German

Account Support Manager with German job description. Hybrid work arrangement with 2 days per week from HPE office. Provide direct post-sales systems on-site technical support for reactive and proactive customers. Deliver strategic account support by proactively maintaining high-level technical, operational expertise, and understanding of industry trends. Develop and grow assigned customer account relationships with complex and strategic accounts.

Requirements

• Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired.
• Fluency in German language (C2).
• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• Some in-depth knowledge of corporate organization and policies.
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
• Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
• Anticipate Customer needs, develop proposed solutions, and build consensus.
• Provide Mission Critical customer recommendations to improve processes.
• Experienced knowledge of change management process and tools in complex environment.
• Advanced skills in project management, communication, analysis, and presentation.
• Expertise in area of focus and knowledgeable of future technology directions.
• Mission Critical and ITIL certifications.

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion