Customer Relationship Manager

Implement and manage e2e Customer solution design, manage successful delivery of customers first invoice, and monitor customer metrics to identify improvements. Drive resolution of customer queries and seek opportunities to grow the business.

Requirements

• Implement and manage e2e Customer solution design
• Manage successful delivery of customers first invoice
• Monitor customer metrics and identify/implement improvements
• Drive resolution of customer queries
• Seek for opportunities to growth the business
• Ensure CD forecasting is collected across all different segment and reconciled with Sales Leaders
• Deliver customer experience
• Prepare and run quarterly operational performance reviews with the CDM, PRM, (if applicable) customer and or partner (if applicable) and supports improvement plans
• Communicate operational process changes to customer
• Support Total Customer Experience
• Ensuring up to date contacts are maintained within internal systems
• Proficient and compliant to internal processes and policies
• Demonstrate sound judgment, prompt follow-up, and timely escalations
• Provides solutions to complex customer operational issues and shares best practices within their peer group
• Proactive interaction and collaboration with various internal and external stakeholders