Customer Support Manager

Customer Support Manager role in HPE Operations, responsible for delivering proactive services to customers, with a focus on moving them from event-driven to experience-driven service.

Requirements

• Develop and maintain Customer Support Plan
• Collaborate with ASM to prepare and deliver Support Planning and Reviews
• Drive Technical Review with customer, analyzing support incident data to identify trends and action plans
• Create technical operational profile of assigned customer environment
• Deliver predefined proactive deliverables at a schedule agreed with ASM and customer

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion