Account Support Manager

Account Support Manager role at HPE in Jakarta, Indonesia, responsible for managing onsite delivery of software services, pre-sales, post-sales, or service delivery support, installation, and configuration for customer environments.

Requirements

• Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management)
• Integrate technical knowledge and business understanding to create solutions for customers
• Resolve single- and cross-technology incidents independently
• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
• Apply company solutions to meet highly complex customer needs
• Identify additional services that could lead to future service revenue growth
• Provide technical consulting during contract renewal discussions
• Build and maintain strong relationship up to senior management level in assigned accounts
• Design and deliver support solutions using specific industry knowledge and expertise
• Assist in managing delivery of industry support solutions
• Lead Customer Expectation management as part of escalation process
• Lead cross-team or large programs/projects
• Coach or guide junior consultants

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion