Security -Technical Support Engineer 4

We are looking for a Security - Technical Support Engineer 4 to work in a hybrid role, supporting large-scale networks and providing technical expertise to top Juniper Networks customers. The role requires extensive experience in network support, broad product knowledge, and strong communication skills. The ideal candidate will be able to troubleshoot network issues, diagnose critical and complex network issues, and learn customer's infrastructure and technologies. This is a challenging and rewarding role for those who enjoy working in a fast-paced and dynamic environment.

Requirements

• 4+ years of working experience in a network support role
• 2-3 years of experience supporting large IP networks
• 4+ years supporting customers on site and via phone
• Advanced English Level
• Strong communication skills, including influencing and collaboration skills
• Strong problem solving skills, applicable to large and complex network scenarios
• Strong customer management and customer service skills
• Excellent presentation skills
• IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers
• Security Technologies: VPNs, IPSec, GRE, SSL/SSH, QoS, Denial of Service attacks, etc.
• JNCIS/JNCIP/CCNP in Security domain
• Working experience with Ixia/Spirent traffic generators, TCP replay tools and network protocols analysis tools
• Working experience with: Linux, FreeBSD, MacOS, Scripting languages (Python, Slax, Perl)
• Strong customer management and customer service skills

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion