Solution Support Engineer

We are seeking a Solution Support Engineer to join our team in Mexico City. As a trusted advisor, you will provide technical support and leadership in the creation and delivery of technology solutions to meet customers' business needs. You will work with customers to understand their businesses, maintain knowledge of leading-edge technologies, and contribute to the company's solutions portfolio. You will also be responsible for providing technical support and input on the application of technology to a defined business segment, and providing advice on solution and integration opportunities to defined segments.

Requirements

• 5+ years of professional experience
• Bachelor of Arts/Science or equivalent degree in computer science or related area of study
• Technical knowledge of Telco and excellent English skills
• Ability to develop scripts (Python, Bash) to automate repetitive diagnostic tasks or system health checks
• Foundational knowledge of Core Network topologies (4G/5G) and the interdependencies of high-availability systems
• Ability to communicate and present complex issues with assurance and confidence
• Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing
• Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements
• Owns and produces customer documentation
• Ability to translate technical details into concise and easy to understand written form
• Ability to write relevant components of a proposal document (e.g. answer specific RFP questions)
• Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals
• Ability to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate
• From the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver
• Ability to advise the engagement owner about the risks associated with this work package
• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion