Technical Support Engineer
Hewlett Packard EnterpriseJapan
Posted October 9, 2025
Full Time
About the Company
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
Job Description
As a Technical Support Engineer at Hewlett Packard Enterprise, you will provide technical support to customers, work on a hybrid schedule, and collaborate with international support teams. You will be responsible for troubleshooting, lab setup, and creating technical documents.
Requirements
- 6+ years of experience in customer support in the IT industry
- In-depth understanding of OSI 7 Layer, especially Layer 2 and Layer 3
- Ability to independently troubleshoot and solve problems
- Strong communication and presentation skills
- Cisco Systems certification or equivalent knowledge
Benefits
- Comprehensive benefits package
- Personal and professional development opportunities
- Unconditional inclusion and diversity
- Flexible work arrangement
