Technical Support Engineer

As a Technical Support Engineer, you will resolve technical issues, respond to customer inquiries, and provide support via telephone and e-support. The role involves articulating case summaries and resolutions, and proactively assisting customers to avoid or reduce problem occurrence.

Requirements

• Degree on IT, Industrial engineering, or related field
• English - Intermediate advanced
• Portuguese (Is a plus)
• 0–1 year experience in relevant technologies and customer environments
• Excellent verbal and written communication skills in language to be supported
• Experience in troubleshooting in a technical environment
• Excellent analytical and problem solving skills
• Software and hardware knowledge of computing, storage and peripheral devices
• Basic knowledge/experience with case management databases and tools
• Customer service skills
• Phone and remote support experience
• E-support experience

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion