Technical Support Engineer - L2 Switching

This role is for L2 TAC (Technical Assistance Centre) of HPE Networking for supporting HPE/Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Requirements

• Excellent verbal and written communication, presentation and customer handling skills
• Ability to logically troubleshoot complex and high impact problems
• Self-learner with appetite for continuous development
• In-depth knowledge of Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
• IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
• IP routing protocol (BGP, OSPF, RIP)
• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage
• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
• Troubleshooting complex networking in Routing/Switching domain
• Experience in working with Product Development/Engineering team to resolve customer reported issues
• Proven track record of implementing automation technologies
• Network Design and implementation experience in Datacenters would be a plus
• Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have)
• Preferred Certifications: - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP
• Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion