Guest Service Agent
HI Austin Airport LPAustin, Texas, United States
Posted November 19, 2023
Full Time
About the Company
HI Austin Airport LP operates a hotel property in Austin, TX, providing accommodation and guest services while maintaining facilities and supporting sales and reservations. The company employs maintenance engineers, guest service agents, and sales coordinators to deliver a high‑quality hospitality experience.
Job Description
The Guest Service Agent is responsible for providing excellent guest service, ensuring guest satisfaction, and maintaining accurate hotel records. Responsibilities include checking-in and check-out procedures, handling inquiries, operating the POS system, and maintaining customer relations.
Requirements
- Greets and completes check-in procedures for arriving guests.
- Calculates and posts cash transactions accurately.
- Maintains customer accounts and books guest rooms.
