Guest Service Supervisor
HI Austin Airport LPAustin, Texas, United States
Posted May 5, 2025
Full Time
About the Company
HI Austin Airport LP operates a hotel property in Austin, TX, providing accommodation and guest services while maintaining facilities and supporting sales and reservations. The company employs maintenance engineers, guest service agents, and sales coordinators to deliver a high‑quality hospitality experience.
Job Description
The Guest Service Supervisor oversees front office staff to ensure efficient operation, customer service, and revenue generation. Responsibilities include supervising team members, resolving customer issues, processing transactions, maintaining hotel records, and maintaining a positive customer experience. The role requires strong communication and organizational skills.
Requirements
- Supervise operations and train team members
- Resolve customer issues and complaints
- Handle cash transactions and maintain hotel records
- Maintain a courteous and professional demeanor
- Operate hotel equipment and manage guest accounts