Senior Technical Support Analyst

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. We are looking for a Senior Technical Support Analyst to assist our customers with technical problems when using our products and services.

Requirements

• Experience as a Software Technical Support Analyst or similar role
• Worked in the software industry
• Ability to quickly analyze and understand complex technical issues and break them down into smaller work packages
• Experience using help desk software (JIRA), documentation tools (Confluence), and other remote support tools
• Excellent communication and problem-solving skills
• Patience when handling tough cases is a must
• Multi-tasking abilities

Benefits

• Flexible PTO
• Paid sick leave
• Birthday celebration
• Competitive pay