Director, Organizational Development & Learning

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. The Director, Organizational Development & Learning will be a strategic architect and builder of HighLevel’s global learning ecosystem.

Requirements

• Define and own the Learning & Development charter, vision, and multi-year roadmap, aligned with business priorities and the growth strategy.
• Position L&D as a strategic lever for performance, engagement, and organizational health.
• Establish governance, operating models, and success metrics for all learning initiatives.
• Lead OD initiatives, including organisational diagnostics, capability modelling, culture interventions, and change management.
• Partner with Talent and People teams to align L&D with Performance management, Career architecture and progression, Leadership pipeline and succession planning, and Key and critical talent development.
• Design and scale leadership development programs across levels (new managers, senior leaders, executives).
• Oversee the design of blended learning experiences (VILT, digital, cohort-based, on-the-job).
• Own the learning technology ecosystem (LMS/LXP, content platforms, analytics).
• Define and track learning effectiveness using KPIs tied to performance, behavior change, and business results.
• Build, lead, and develop a high-performing L&D team (internal and vendor partners).

Benefits

• Opportunity to work with a global and growing community of over 2 million businesses
• Chance to build a global learning ecosystem
• Experience in a high-growth, global, SaaS or product-led organization