Staff Product Manager - (Customer Retention - Platform)

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are looking for a Staff Product Manager to own the end-to-end product strategy, roadmap and execution for reducing churn and driving long-term customer value across the HighLevel platform.

Requirements

• 10+ years of product management experience (software/digital products) with increasing scope and complexity
• Proven track record of owning product strategy and execution, ideally at a senior/IC level (Principal or equivalent)
• Prior experience working on retention, churn reduction or customer success problems - identifying risk factors, designing product/UX interventions, measuring impact
• Strong analytical and data-driven mindset: you can work with usage data, run experiments, interpret cohort analyses and define meaningful KPIs
• Experience collaborating cross-functionally with engineering, design, growth, customer success, marketing. Strong stakeholder management skills
• Excellent communication skills - able to influence without direct authority, build alignment across multiple teams, articulate roadmap and outcomes to leadership
• Comfortable working in ambiguous environments, able to structure problems, create hypotheses, prioritise ruthlessly, and drive forward execution

Benefits

• Opportunity to lead a strategic pillar (retention) that has top-level business impact
• A collaborative environment: you will work with engineering, design, data science, customer success, growth & marketing
• A strong growth trajectory: influence our platform's next phase of growth, scale global operations, and build frameworks that others will follow