Manager, Implementation Management

Hightouch is a modern AI platform for marketing and growth teams. The company is looking for a Manager, Implementation Management to lead a team of Implementation Managers and be accountable for the quality, consistency, and predictability of customer implementations.

Requirements

• 3–5 years of people management experience leading technical, delivery-oriented teams
• Proven ability to build and scale high-performing teams in fast-growing environments
• Strong coaching and feedback skills with experience developing career paths for technical professionals
• Track record of setting clear expectations and holding teams accountable to outcomes
• Deep understanding of enterprise software implementations, including APIs, databases, and data integration systems
• Hands-on experience with complex technical projects involving multiple stakeholders and custom requirements
• Ability to independently reason through data flows, integration patterns, and technical tradeoffs
• Familiarity with customer success and implementation metrics, including time-to-value and launch success

Benefits

• Meaningful equity compensation in the form of ISO options
• Early exercise and a 10-year post-termination exercise window