Technical Architect

As a Technical Architect at Hightouch, you will oversee the entire customer journey, from kick-off to onboarding, and ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent. You will be responsible for the retention and expansion of our largest Enterprise customers, and will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations.

Requirements

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Benefits

• Salary: $160,000-200,000 USD per year (80/20 split variable)
• Meaningful equity compensation in the form of ISO options
• Early exercise
• 10 year post-termination exercise window