Public Records Specialist

Process and respond to public records requests in compliance with Florida Statute chapter 119 and provide professional customer service to internal departments, external agencies, and the public.

Requirements

• Receive, log, and analyze incoming public records requests to determine appropriate routing and retrieval.
• Access, prepare, and redact confidential records, including reports, audio, video, and other materials, in accordance with FS 119.
• Utilize Adobe tools, Microsoft Office Suite, and agency systems to process and release records.
• Track and manage assigned requests, ensuring timely updates, accurate record handling, and proper closure.
• Prepare invoices, record payments, and finalize requests for release.
• Work collaboratively with cross-functional teams on multi-faceted requests.
• Explain public records exemptions and provide guidance to requesters.
• Redirect misrouted requests to the appropriate agency or department.
• Provide exceptional customer service in person, over the phone, and through the GovQA portal.
• Verify customer identification and notarize forms for the release of eligible records.
• Ensure compliance with agency procedures, state laws, and public records requirements.
• Perform other related duties as required.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan