Assistant Guest Experience Manager (Hilton Singapore Orchard)

The Assistant Guest Experience Manager will be responsible for providing prompt and courteous service to guests, ensuring guest satisfaction, and resolving challenges throughout their stay in the hotel. They will also be responsible for creating a 'WOW' experience for guests, elevating guest experience, and leading the Guest Experience team to ensure quality service is provided.

Requirements

• At least 4 years of previous experience in the hotel, leisure or retail sector
• Calm, efficient, resourceful and organized
• Excellent personal presentation and communication skills
• A passion for delivering Exceptional levels of Guest Service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement
• Relocation Assistance