An Assistant Manager Stewarding oversees and directs all aspects of stewarding operations, ensuring quality standards of cleanliness, hygiene, and sanitation are maintained. The role involves guiding Steward Supervisors and Stewards, overseeing kitchen areas, equipment, and utensils, and controlling costs.
Requirements
- Focus on customer service
- Resolve issues and effectively communicate with customers and colleagues
- Guide Steward Supervisors and Stewards in their jobs
- Oversee the cleanliness standards for kitchen areas, banquet rooms, equipment, and utensils
- Implement the cleaning program as scheduled and monitor the results
- Maintain and update the Steward Operating Manual, chemical and cleaning charts for the team's reference
- Report all accidents and incidents
- Conduct and prepare the monthly operating equipment inventory
- Monitor operating equipment, reporting any breakage or loss in the Breakage and Loss Report
- Coordinate with the Engineering department for preventive maintenance systems
- Inspect all stewarding supplies and equipment received according to the established specifications
- Check that all areas of the kitchen, canteen, and storerooms are of approved sanitation standards
- Direct and check setups for buffets in the outlet and banquet functions
- Provide active supervision during the implementation of cleaning schedules
- Monitor the daily, weekly and monthly banquet functions, outlet promotions and activities
- Acquire contact from various hotels in the city to secure additional equipment for big functions and events
- Knowledgeable of fire safety and security procedures in relation to the stewarding operation
- Check and maintain the sanitation level of the garbage room (wet and dry)
- Coordinate with Finance and Security in processing the disposal sale of pig's lop
- Actively seek verbal feedback from customers and team members at each service period
- Be available to assist on duty in the Restaurant & Bars during any busy days or special events
- Knowledgeable of departmental standards and able to explain the standards to team members
- Assess team members' performance against departmental standards
- Describe, assign and delegate duties and authority for the operation of the Stewarding Team at all times
- Plan ahead and ensure adequate resources are available
- Coordinate with the Engineering and Housekeeping departments to ensure maintenance and cleanliness
- Ensure that the shift is reviewed, and handovers and briefings are carried out
- Establish good communication with the Kitchen team
- Get members of the team to work cooperatively with others
- Keep the team up to date about departmental, hotel, company activities, special events and restaurant promotions through regular communication meetings and memos
- Assist with selecting, training, coaching and developing team members to meet current and future needs of the department and the hotel
- Ensure the health, safety and well-being of customers and all team members
Benefits
- Diverse and inclusive work environment
- Opportunities for career growth and development
- Competitive compensation and benefits
- Discounts on hotel stays and other Hilton services
- Recognition and rewards for outstanding performance
