The Assistant Sales Manager supports the overall strategic management of the hotel by establishing effective working relationships with senior colleagues. This role will provide support and advice to the General Manager in strategic planning and overall business goals relating to Business Development issues of the brand and the hotel.
Requirements
- Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan.
- Actively participate in achieving the departmental goals which contribute to the marketing budget.
- Maximize up-selling opportunities whenever possible.
- Assist the Commercial Manager in the forecasting of rooms' revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups.
- Plan sales trips, under the direct approval of the Commercial Manager to major market areas, calling on accounts within the specific market areas.
- Gather information of competitors, such as rate, top accounts and production, room, F&B and events, and report to the Director of Sales regularly.
- Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communication.
- Negotiate with accounts on banquet, outside catering events.
- Develop increased room nights as well as banquet revenue.
- Responsible for the dissemination of the group's related information to other departments e.g. issues on banquet event orders and group resumes, chairing pre-event meetings.
- Maintain close co-ordination with respective departments on organizer's requirements and last-minute event requirements.
- Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
- Regularly review Master A/C postings to ensure postings are correctly done.
- Review bills with organizers regularly to eliminate adjustments needed on final invoice.
- Verify total charges and layout of invoices prepared by Accounts Receivable and send out to organizers.
- Obtain feedback from clients and follow through with the necessary actions.
- Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any).
- Maintain the active event profile database and group chart.
- Establish and maintain files of major accounts and assist the Commercial Manager in maintaining the accounts management system.
- Establish good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
Benefits
- Benefits listed not explicitly stated in job description
