Duty Manager
HiltonOtago, New Zealand
Posted April 15, 2026
Full Time
About the Company
Hilton, a global hospitality leader listed on the NYSE, operates 9,000 properties across 141 countries under 25 world‑class brands, serving more than 3 billion guests in over a century. The company focuses on hotel, resort, and vacation experiences for business and leisure travelers, backed by a culture recognized as the world’s best workplace for its 500,000 employees. Hilton differentiates itself through pioneering technology such as Digital Key, automated room upgrades, and a seamless mobile booking platform, all integrated with its award‑winning Hilton Honors loyalty program that rewards 235 million members. These innovations, combined with a commitment to hospitality excellence, position Hilton as a top choice for travelers and talent alike.
Job Description
The Duty Manager will be responsible for the safe, compliant, and effective operation of the hotel, managing VIP guest interactions, leading the Front Office team, and ensuring high standards of presentation and communication.
Requirements
- At least 1 year's experience working as a Hotel Duty Manager within a 200+ room Hotel
- A minimum of 2 years Front Office experience
- Must hold a valid Manager's Certificate and Liquor Controller Qualification
- Must hold a valid First Aid Certificate
- Knowledge of OnQ PM system preferred
- Full Driver's License
- Ability to work a rotating roster including overnight shifts
- Customer focused with a passion for contributing to and enhancing our guests experience, whilst being culturally aware and flexible
- Excellent leadership, inter-personal, training and development skills
- Good decision making skills and ability to take ownership of hotel operations
- Ability to manage and prioritise tasks, use initiative and work autonomously
- High level of commercial awareness
- Excellent communication skills. Fluent in written and spoken English
Benefits
- Workplace flexibility
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Free staff meal and daily dry-cleaned uniform
- Discounted accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status
