Duty Manager

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and must perform tasks such as managing complaints, meeting and greeting VIP Guests, and coordinating services for long-stay Guests.

Requirements

• Experience in a similar capacity for a minimum of 1-2 years, preferably in the hospitality industry
• Good knowledge of Health and Safety and security procedures
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
• In-depth knowledge of the hotel, leisure or service sector