Front Desk Supervisor

The Front Desk Supervisor provides leadership and guidance to Front Desk staff to ensure that consistent quality service is provided. The role involves supervising front desk staff, communicating effectively, and ensuring compliance with company standards.

Requirements

• Able to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
• Good interpersonal skills to provide overall guest satisfaction.
• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts.
• Able to work under pressure and deal with stressful situations during busy periods.

Benefits

• Paid vacation
• Health insurance
• Disability insurance
• Veterans' preference