Guest Relations Manager
HiltonBrighton, England, United Kingdom
Posted March 31, 2026
Full Time
About the Company
Hilton, a global hospitality leader listed on the NYSE, operates 9,000 properties across 141 countries under 25 world‑class brands, serving more than 3 billion guests in over a century. The company focuses on hotel, resort, and vacation experiences for business and leisure travelers, backed by a culture recognized as the world’s best workplace for its 500,000 employees. Hilton differentiates itself through pioneering technology such as Digital Key, automated room upgrades, and a seamless mobile booking platform, all integrated with its award‑winning Hilton Honors loyalty program that rewards 235 million members. These innovations, combined with a commitment to hospitality excellence, position Hilton as a top choice for travelers and talent alike.
Job Description
We are seeking a Guest Relations Manager to manage the needs of VIP Guests and ensure an exceptional Guest experience. The role involves managing the first impressions of our Guests, meeting and greeting, and directing Guests who enter the lobby area. The successful candidate will have previous managerial experience in a customer service function, excellent leadership, interpersonal, and communication skills, and a commitment to delivering a high level of customer service.
Requirements
- Previous managerial experience in a customer service function
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal, and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
Benefits
- Uniform provided and laundered
- Free and healthy meals when on duty
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Discounted Car Parking
- Up to 4 weeks temporary accommodation if relocating at a discounted rate
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
