Guest Relations Manager
HiltonEngland, United Kingdom
Posted March 31, 2026
27800 - 28226 GBP
Full Time
About the Company
DoubleTree Brighton Metropole is a world-class hotel that offers a culture of inclusiveness, positivity, and drive to achieve common goals.
Job Description
The Guest Relations Manager role at DoubleTree Brighton Metropole involves managing VIP guests' needs, providing exceptional customer service, and ensuring a high level of customer satisfaction. The role requires previous managerial experience in a customer service function and excellent leadership, interpersonal, and communication skills.
Requirements
- Previous managerial experience in a customer service function
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal, and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
Benefits
- Free and healthy meals when on duty
- Uniform provided and laundered
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Discounted Car Parking
- Up to 4 weeks temporary accommodation if relocating at a discounted rate
