Guest Relations Manager
HiltonBrighton, England, United Kingdom
Posted March 31, 2026
27880 - 28226 GBP
Full Time
About the Company
DoubleTree Brighton Metropole is a part of Hilton, a global hospitality company.
Job Description
DoubleTree Brighton Metropole is hiring a Guest Relations Manager to manage the needs of VIP Guests and ensure an exceptional Guest experience. The role requires flexibility across different shifts and excellent leadership, interpersonal, and communication skills.
Requirements
- Previous managerial experience in a customer service function
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
Benefits
- Uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career!
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Discounted Car Parking
- Up to 4 weeks temporary accommodation if relocating at a discounted rate
- Modern and inclusive Team Member's areas
