Guest Relations Manager
HiltonMelbourne, Victoria, Australia
Posted March 30, 2026
Full Time
About the Company
Hilton is a global hospitality leader with 25 world-class brands, 9,000 properties, and over 1.3 million rooms across 141 countries, serving more than 3 billion guests in its centennial history. The company focuses on business and leisure travel, vacation ownership, and resort experiences, delivering a seamless stay through technology such as Digital Key Share and automated upgrades. Hilton's award-winning Hilton Honors loyalty program rewards 235 million members with points redeemable for stays and unique experiences, while the mobile app enables end-to-end booking and room access. Committed to cultivating a top workplace culture for 500,000 employees, Hilton blends hospitality tradition with innovation to create memorable, tech-enhanced guest journeys worldwide.
Job Description
We are seeking a Guest Relations Manager to join our team at Hilton Melbourne Little Queen Street. As a leader in customer service and hospitality, you will be responsible for mentoring and coaching the Front Office team, managing daily operations, and delivering exceptional guest experiences.
Requirements
- A minimum of 1 year experience in a leadership front office role in a similar sized hotel
- Fluent in English and able to communicate professionally with guests and team members
- Excellent leadership, inter-personal, training and development skills
- High level of IT skills, including Excel and Word
Benefits
- Worldwide travel discounts at unbelievable rates for you and your friends and family
- 25% off Food & Beverage in the hotels
- Free access to growth and development opportunities from top class providers
- Free access to Employee Assistance Programs to support your mental and physical wellbeing
- Team Member Recognition Programs, including monthly celebrations and quarterly team events
- Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities
