Guest Relations Manager
HiltonMelbourne, Victoria, Australia
Posted March 30, 2026
Full Time
About the Company
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries, and features 244 stylish guest rooms, including 10 spacious suites.
Job Description
Hilton Melbourne Little Queen Street is seeking a Guest Relations Manager to lead the Front Office team and provide exceptional service to guests. The successful candidate will have a passion for hospitality and customer service, as well as experience in a leadership front office role in a similar sized hotel.
Requirements
- A minimum of 1 year experience in a leadership front office role in a similar sized hotel
- Fluent in English and able to communicate professionally with guests and team members, both in person and over the telephone
- Excellent leadership, inter-personal, training and development skills
- A passion for delivering exceptional guest experiences
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organised and calm personality
- High level of IT skills, including Excel and Word
Benefits
- Worldwide travel discounts at unbelievable rates for you and your friends and family!
- 25% off Food & Beverage in the hotels
- Free access to growth and development opportunities from top class providers
- A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs
- Team Member Recognition Programs
- Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities
