Guest Relations Manager
HiltonMelbourne, Victoria, Australia
Posted March 30, 2026
Full Time
About the Company
Hilton, a global hospitality leader listed on the NYSE, operates 9,000 properties across 141 countries under 25 world‑class brands, serving more than 3 billion guests in over a century. The company focuses on hotel, resort, and vacation experiences for business and leisure travelers, backed by a culture recognized as the world’s best workplace for its 500,000 employees. Hilton differentiates itself through pioneering technology such as Digital Key, automated room upgrades, and a seamless mobile booking platform, all integrated with its award‑winning Hilton Honors loyalty program that rewards 235 million members. These innovations, combined with a commitment to hospitality excellence, position Hilton as a top choice for travelers and talent alike.
Job Description
Hilton Melbourne Little Queen Street is seeking a Guest Relations Manager to lead the Front Office team and provide exceptional guest experiences. The successful candidate will have a minimum of 1 year experience in a leadership front office role and excellent leadership and communication skills.
Requirements
- A minimum of 1 year experience in a leadership front office role in a similar sized hotel
- Fluent in English and able to communicate professionally with guests and team members
- Excellent leadership, inter-personal, training and development skills
- A passion for delivering exceptional guest experiences
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organised and calm personality
- High level of IT skills, including Excel and Word
Benefits
- Worldwide travel discounts at unbelievable rates for you and your friends and family!
- 25% off Food & Beverage in the hotels
- Free access to growth and development opportunities from top class providers
- A workplace culture that foster personal wellbeing
- Employee Assistance Programs to support your mental and physical wellbeing
- Team Member Recognition Programs
- Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities
