Guest Relations Manager

Guest Relations Manager role at Hilton Melbourne Little Queen Street, responsible for mentoring and coaching the Front Office team, managing shift operations, and providing exceptional guest experiences.

Requirements

• A minimum of 1 year experience in a leadership front office role in a similar sized hotel
• Fluent in English and able to communicate professionally with guests and team members
• Excellent leadership, inter-personal, training and development skills
• A passion for delivering exceptional guest experiences
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
• Well-presented, organised and calm personality
• High level of IT skills, including Excel and Word

Benefits

• Worldwide travel discounts at unbelievable rates
• 25% off Food & Beverage in the hotels
• Free access to growth and development opportunities
• Employee Assistance Programs for mental and physical wellbeing
• Team Member Recognition Programs