Guest Relations Supervisor

Guest Relations Supervisor is responsible for ensuring an exceptional Guest experience by addressing the needs of VIP and long-stay Guests, managing the first impressions of Guests, and maintaining a high level of customer service.

Requirements

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Manage, record and resolve promptly Guest or customer complaints
• Maintain good communication and work relationships in all hotel areas
• Maintain staffing levels to meet business demands
• Attend all Reception meetings and Executive Lounge Meetings
• Comply with hotel security, fire regulations and all health and safety legislation