Guest Relations Supervisor

As a Guest Relations Supervisor, you will directly address the needs of VIP Guests and ensure an exceptional Guest experience. You will be responsible for managing the first impressions of our Guests, meeting and greeting them, and ensuring a high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge.

Requirements

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Manage, record and resolve promptly Guest or customer complaints
• Maintain good communication and work relationships in all hotel areas
• Maintain staffing levels to meet business demands