Guest Service Agent- Embassy Suites Birmingham
HiltonBirmingham, Alabama, United States
Posted January 15, 2026
Full Time
About the Company
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Job Description
The Guest Services Agent is responsible for delivering a positive and professional guest experience throughout the guest journey, from arrival to departure. This role blends service excellence, problem-solving, and attention to detail in a fast-paced hospitality environment.
Requirements
- High school diploma or GED required
- Previous hotel front desk or guest service experience preferred
- Strong customer service, communication, and problem-solving skills
- Ability to multitask, prioritize, and remain organized in a fast-paced environment
- Demonstrated ability to work effectively as part of a team
- Proficiency in Microsoft Office products
