Guest Service Agent - Embassy Suites by Hilton Portland Downtown
HiltonPortland, Oregon, United States
Posted April 15, 2026
Full Time
About the Company
Hilton is a global hospitality leader operating 9,000 properties across 141 countries under 25 premium brands, offering hotels, resorts, and vacation experiences. With a legacy spanning more than a century, the company serves over 3 billion guests and supports 500,000 employees worldwide, emphasizing a culture of inclusion and excellence. Hilton differentiates itself through cutting-edge technology such as Digital Key Share, automated room upgrades, and a seamless mobile booking experience that enhances guest convenience. Its Hilton Honors loyalty program, boasting 235 million members, rewards stays and experiences with points that translate into tangible benefits, reinforcing the brand’s commitment to memorable, value-driven hospitality.
Job Description
Embassy Suites Portland is seeking a Guest Service Agent to provide friendly workplace environment, competitive health benefits, career growth opportunities, and travel discount program. The ideal candidate will possess customer service experience, hotel and reservations system experience, and a passion for meeting guest needs.
Requirements
- At least one (1) year of customer service experience
- Hotel and reservations system experience a plus
- Customer-focused with a passion for meeting guest needs
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 110 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
