Operations Manager

As the head of the Operations Department, responsible for improving customer satisfaction and team management, I will lead the team actively and cooperate with the General Manager and other department leaders to control the smooth operation of the hotel.

Requirements

• Build effective relationships with senior management
• Oversee the Front Office, Housekeeping, Security, Engineering, F&B, Kitchen, Recreation, and Food Safety departments
• Actively participate in capital projects, renovations, training, and customer service
• Implement team member training and Hilton standards and department regulations
• Conduct regular inspections of all areas of the hotel
• Manage the operating costs of each department
• Conduct monthly cost analysis and create action plans
• Effectively manage and supervise direct reports
• Develop or approve annual, quarterly, and monthly budgets, goals, and business plans
• Host regular operation meetings with direct reports
• Supervise team members' daily performance and appearance
• Ensure that work shifts are based on hotel needs and in compliance with labor laws
• Ensure the achievement of major goals
• Follow the hotel's security and emergency response policies and procedures
• Support all daily business activities related to hotel operations

Benefits

• Health insurance
• Paid time off
• Retirement plan