Operator - Conrad Nagoya

Conrad Nagoya seeks an Operator to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures. The Operator will perform various tasks to the highest standards, including actively seeking verbal feedback from customers and team members, promoting Hilton Honors, and handling complaints promptly and efficiently.

Requirements

• Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience
• Basic spoken English to meet business needs
• High customer service focus
• Positive impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Flexible and respond quickly and positively to changing requirements
• High team focus by showing co-operation and support to colleagues in the pursuit of team goals
• Good organization and coordination skills
• Strong sense of responsibility and self-motivation
• Patient and responsible to solve all problems
• Able to maintain excellent relations with team members
• Able to work under great physical and mental pressure
• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace
• Familiar with computer systems preferred

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance