Operator Shift Leader - Conrad Nagoya

The Operator Team Leader organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures. The Operator Team Leader will be responsible for performing tasks such as actively seeking verbal feedback from customers and team members, promoting Hilton Honors and its associated benefits to guests, and handling complaints promptly and efficiently.

Requirements

• Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Understand basic spoken English to meet business needs.
• High customer service focus, positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to maintain excellent relations with team members.
• Able to work under great physical and mental pressure.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career advancement